AI Answering Service & Dispatch for Boiler Repair: Never Miss a "No-Heat" Emergency.

This is a critical safety feature. The AI is trained to detect keywords like "smell gas," "leak," or "fumes." If these are mentioned, it overrides all other logic, plays a pre-recorded safety message (e.g., "If you smell gas, please evacuate the building and call 911 immediately"), and then attempts to transfer the call directly to your designated 24/7 emergency contact. For "no-heat" calls, it follows the standard emergency dispatch workflow.

Yes. Integration with your existing FSM is the core of our platform. We connect directly to most major HVAC software. This allows our AI to see your technicians' real-time availability, book jobs directly onto their schedule, pull customer history, and trigger automations (like review requests) when a job is marked 'complete' in your system.

It's designed to be "set and forget." After you complete an annual service, the system automatically sets a reminder for 10-11 months later. When that date arrives, the customer automatically receives a personalized email or text from you that says something like, "Hi [Customer Name], it's time for your annual boiler service to ensure it's safe and efficient for the winter. Click here to book your appointment online." This fills your schedule during the shoulder season with high-margin preventative maintenance jobs.

The AI's role is to qualify the lead, not to provide a technical quote. It will ask the initial questions you define (e.g., "Is this a replacement or new construction?", "What is the approximate square footage of your home?"). It then packages this information into a neat lead summary, creates an opportunity in your sales pipeline, and alerts your senior technician or sales manager to follow up personally for the detailed consultation.

No, it actually makes their life easier. They don't need to learn a new system. When a job is dispatched, they get a simple text message with the address, customer name, and problem description. When they're on their way, they can simply text "OMW" to a dedicated number, and the system will automatically send the customer an ETA notification. It integrates with their existing workflow, rather than adding to it.

A generic answering service can only take a message. They don't know the difference between a thermostat issue and a pressure relief valve failure. Our AI is trained on HVAC terminology and integrates with your scheduling and dispatch software. It's an active part of your team that qualifies jobs, schedules appointments, and triggers operational workflows.

Yes. The "Parts on Order" workflow is designed for this. When a technician determines a part is needed, they can tag the job in their app. This triggers the AI to notify your office manager to place the order. Once the part is marked as delivered (either manually or via an API with your supplier), the system automatically creates a task for the dispatcher to call the customer and schedule the follow-up installation, ensuring no job is forgotten.